Terms and Conditions
READ THE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.
INTRODUCTION.- Welcome to the website www.nenemi.com. (“Nenemi” and / or Nenemiworld “), collectively referred to as the” Site “. Your use of this Site is expressly conditioned upon your acceptance of these Terms and Conditions. By using this site, you signify your consent to the Terms and Conditions. Nenemi reserves the right to add or modify the Terms and Conditions at any time. All terms added or modified will take effect at the time they are updated. The continuous use of this site even after the publication of the changes made to the Terms and Conditions will mean that you accept these changes. Please return periodically to this page to check any changes.
DEFINITIONS.- For all purposes of the Terms and Conditions herein established, the following definitions shall be understood: TRAVEL AGENCY.- Company (Alianza China SC) this last company for the purpose of marketing the services in centers or commercial places. Those who hire and / or act as intermediaries through their reservation services, for the benefit of a User-Tourist, regarding the tourist services provided directly by the Provider. (Hereinafter referred to as “Nenemi” indistinctly). www.nemei.com .- Website of Nenemi that acts as an intermediary and as a booking engine, offering the Tourist-User, through the Internet, the various tourist services provided directly by the Supplier. (Hereinafter referred to as the “Site”). USER-TOURIST.- Person who travels temporarily and / or who uses the site www.nenemi.com, in order to make use of the intermediation and booking engine of Nenemi and with the ultimate purpose of enjoying any of the tourist services provided directly by the Supplier. (Hereinafter referred to as “You”). PROVIDER.- Physical or moral person that provides direct tourist services to the User-Tourist, contracted, reserved or acquired by the latter through the intermediation and booking engine of the Nenemi site.
DECLARATIONS.- You declare under oath of truth, appearing by your own personal right and / or through your legal representative, that you are a physical or moral person, of legal age, able, capable and with sufficient means or with sufficient economic to be bound by these Terms and Conditions, as well as with interest in acquiring the services of intermediation and reservation specified herein, and for that purpose it resorts to Nenemi to the effect that it acts as a mere intermediary between you and the Direct Providers Providers of tourist services.
You declare under oath, that you acknowledge that the services provided by Nememi and your Site, consist ONLY AND EXLUSIVELY IN THE INTERMEDIATION BETWEEN YOU AND THE DIRECT PROVIDER OF THE SERVICES. Alianza China SC.; declare (a) to be a commercial corporation duly constituted in accordance with Mexican laws. (b) That it has authorization from the Ministry of Tourism to provide Travel Agency service, likewise it is registered before the Tax Authorities with the Federal Register of Taxpayers number ACI060329564. (c) That his address is located at Puerto Castilla 3858, Monterrey, Nuevo Leon, C.P. 64780. (d) That its corporate purpose consists of the power to: Act as an intermediary for the reservation of spaces in the means of transportation and issue the corresponding tickets on behalf of the carriers and in favor of the tourists; serve as an intermediary between tourists and providers of transport services of any kind; reserve rooms and other related services for tourists, in hotels and lodging establishments; provide tourists with reservation services for places of tourist attraction; serve as an intermediary between other tourism service providers and other travel agencies; provide tourist information service and disseminate propaganda material of this nature that is free distribution. (e) That for the purposes of these Terms and Conditions, it only acts as INTERMEDIARY between you and the Providers of said tourist services, and that for such purpose, it has the technical and administrative capacity, as well as the necessary material and human elements to reserve on your behalf and at your request the services referred to in these Terms and Conditions. (f) That based on the foregoing statements, you accept these Terms and Conditions.
Alianza China S.C., declares (a) to be a commercial corporation duly constituted in accordance with Mexican laws. (b) That it has authorization from the Secretary of Tourism to provide Travel Agency service, likewise it is registered before the Tax Authorities with the Federal Register of Taxpayers number ACI060329564. (c) That his address is located at Puerto Castilla 3858, Monterrey, Nuevo Leon, C.P. 64780 (d) That its corporate purpose consists of the faculty to: Serve as an intermediary between tourists and providers of transportation services of any kind, in the terms indicated in the Laws and Regulations. Serve as an intermediary between other providers of tourist services (including but not limited to hotels, fun and entertainment centers, excursions, guided tours and / or rental of all types of vehicles) and other travel agencies; -. (E) That for the purposes of these Terms and Conditions, it only acts as an INTERMEDIARY between you and the Providers of said tourist services, and for that purpose, has the technical and administrative capacity, as well as the material and human elements necessary to book by account and at your request the services referred to in these Terms and Conditions. (f) That based on the foregoing statements, you accept these Terms and Conditions.
OBJECT.- The object consists in the INTERMEDIATION that will exist between Nenemi, You and the Suppliers, where Nenemi for the effects of the present Terms and Conditions, will act solely and exclusively as INTERMEDIARY, providing to You through its Website. enunciative but not limitative way, the reservation service of ground transportation, and air; reservation in hotels and lodging establishments; reservation of tourist attraction sites; booking of travel packages; Among others, So, once the reservations are confirmed by Nenemi containing the tourist services chosen by you (according to their availability), it will be concluded with the provision of the intermediation service by Nenemi, since said services will be provided to you by the Suppliers directly.
USE OF THE SITE.- Nenemi grants you a limited, non-transferable, revocable license to use this Site in accordance with these Terms and Conditions. You must use this site only to make or purchase legitimate reservations and you may not use it for any other purpose, including but not limited to making any speculative, false or fraudulent reservations. This Site and its content referred to in it, in a non-limiting manner: texts, paragraphs, statements, specific combination of words, letters or phonetic elements, graphics, button icons, trademarks, logos, graphic design works, photographs, commercial notices, patents, commercial method, specific combination of colors and forms, editorial material, printed formats, search formats, digital downloads, data compilations, source codes, software, etc. are the exclusive property of Nenemi or have all the Licenses and Authorizations for such use, therefore You can not copy, reproduce, republish, upload, modify, transmit or distribute said content without prior written authorization from Nenemi, except, in the cases (a) in which you download to view and print the material that is contained in this Site or (b) download or print the material that is sent to your email by Nenemi , in both situations you can only and exclusively use it for your personal use, the printed material must always include the caption “© Alianza China SC All rights reserved. “Any total or partial reproduction of the Site or any use of its content intended for commercial profit is strictly prohibited. You may not use any “robotic”, “spider” or other automatic device, program, algorithm or methodology that has similar processes or functions, or any manual process, to monitor or copy any of the Web pages, data or content, source code, which is in this Site in any case and without the prior written consent of Nenemi. According to the foregoing, you agree that you will not copy, publish, transmit, modify or transfer in any other way the data or content of this Site to any computer, server, website, or other means of mass distribution, for the use of any commercial company, any site, website, or national or foreign company that represents an economic activity. You also agree that you will not use any device of any kind, software or routine to interfere with the performance of this site. Your unauthorized use of this site or any total or partial reproduction of the Site and / or content and its material, may violate the laws governing ownership of Copyright, Industrial Property Rights and other laws. You must respect all notices on Copyright and Industrial Property Rights and you may not alter, hide, or destroy any of these notices. The use of such material on any other website or in any computer network environment is prohibited. It is prohibited by Nenemi that you place or transmit any material that goes against the law, threatening, libelous, defamatory, obscene, indecent, pornographic, profane, or any material that may constitute or encourage others to have behaviors that may be consider criminal offenses, that result in civil crimes, or that in any other way violate any law. In addition, you are prohibited from displaying or transmitting any information that (a) infringes on the rights of other people, or that violates your privacy, or advertising rights, (b) is protected by copyright, trademark or other rights of Property, unless you have the express written authorization of Nenemi or the owner of such rights, (c) that contains a virus, bug or any other dangerous item or (d) that is used to conspire illegality
RESERVATION, PAYMENT AND CANCELLATION POLICIES
PAYMENT POLICIES.- The amount corresponding to your Nenemi reservation will be charged immediately to the credit card information that you provide for this purpose, as long as the status of your reservation shows that it is confirmed, and will appear in your state of It has the caption: “TRAVEL RESERVATION CENTER” “or with the legend equivalent to the Supplier, except in some reservations that include airplane tickets where two charges may appear. (a) The first for the cost of air tickets and (b) the second for the other reserved services, such as: Hotel, transfers, taxes, fees and others. These charges will be reflected with the legend “TRAVEL RESERVATION CENTER” or with the legend equivalent to the Supplier and the name corresponding to the “AEROLINEA”. For the payment of your reservation, we accept Visa, Master Card, American Express, UNION PAY credit cards. If you do not have any of these credit cards, you can send us a bank transfer. For more information, please contact one of our Travel Advisors. The rates published on our site are quoted in various types of currencies, which are duly specified at the time. Mexican Pesos will be charged in Mexican Pesos. In the case of any other currency, the amount of the transaction will be converted into US Dollars at the exchange rate in effect on the date of the transaction. Please note that the amount that will appear on your credit card payment receipt may vary up to three percent due to the international fluctuation of the currency exchange rate. Nenemi is not responsible for such fluctuation. You acknowledge having been informed of the fluctuation of the exchange rate and agree to the corresponding charge in American Dollars. In case you require a tax invoice, please enter the link for electronic invoicing that is sent in your itinerary confirmation. It is worth mentioning that for tax reasons the invoices will be drawn up after generating the payment or after having enjoyed the reserved service (s).
CANCELLATION POLICY.- All requests for cancellation must be informed by you in writing via e-mail to your assigned Travel Advisor, mentioning your reservation number. For Cancellation of Hotel Reservations: At the time of selecting the hotel of your choice, you can consult the links called Cancellation Policy, the terms and conditions of cancellation applicable to each Hotel. Notwithstanding the information that you may consult in said links.
Then Nenemi describes its general cancellation policies applicable to most hotels:
Reservations canceled 15 days or more before the arrival date are subject to a charge of 10% of the total amount of your reservation.
Reservations canceled 14 to 3 days before arrival date are subject to a 2 night charge.
Reservations canceled 2 to 0 days before the arrival date, or in case of not arriving, will not be refunded. Similarly, refunds do not apply for early departures.
For the seasons of Christmas, New Year and Easter, the cancellation policies are different, if you want information about it, please contact one of our Travel Advisors. – In the cases in which the refund proceeds in terms of the present cancellation policies, the amount to be reimbursed will be reflected in your account statement within the next 5-10 business days depending on the Banking Process, mainly the terms of your issuing bank. For Cancellation of Tours Reservations and / or Land Transportation: At the time of booking, the cancellation policies applicable for the specific tour or ground transportation will be automatically displayed on the screen for your information. Next, Nenemi describes its general cancellation policies, applicable to most tours and ground transportation services:
Reservations canceled 3 days or more before the date of service, are subject to a charge of 10% of the total amount of your reservation.
Reservations canceled 2 to 0 days before the date of service, or in case of not arriving, will not be refunded.
INDUSTRIAL PROPERTY.- You acknowledge that the brand “NENEMI”, among others, are registered trademarks or in process of registration for exclusive use of Nenemi. And, in a non-limiting manner, the other brands, logos, trade names, patents, utility models and commercial methods, client portfolio, that appear or work on this Site, constitute Industrial Property rights that are registered or in the process of being processed. registration, are the exclusive property of Nenemi, its affiliates, or third parties, and were provided for the use of the Site, for this reason Nenemi has the respective authorizations and / or license and therefore you can not copy , reproduce, republish, upload, publish, modify, transmit or distribute said rights or the content of this Site, without prior written authorization from Nenemi, except in the cases (a) in which you download for view and print the material contained in this Site or (b) download or print the material that is sent to your email by Nenemi, in whose situation You can only and exclusively use it for your personal use, always including the caption “Alianza China SC. “. In view of the foregoing, nothing contained in this Site including your rights protected by the applicable Industrial Property Law, by International Laws and Treaties, may be considered by you as a license or right to use any of the Trademarks, or other Industrial Property rights without the prior written consent of Nenemi, or in its case the holders of such rights. And you are prohibited from using them in any other application that is not permitted by Nenemi or any other commercial use. You agree not to alter the Nenemi Industrial Property in any way, nor will you allow any action that may impair, denigrate or diminish the Nenemi Industrial Property rights. You agree not to use the trademarks or trade names of Nenemi as domain names or register them as part of a domain name, or to place them as part of Internet Advertising without the prior written consent of Nenemi. Nenemi reserves the right to monitor the quality of the use of its Industrial Property, in addition, will notify you immediately in writing in the event of being aware of the existence of any violation of its Industrial Property. Any inappropriate use of the content and of the Industrial Property of this Site is susceptible to violation of the Industrial, Mexican and Foreign Property Laws, of International Treaties as well as rights consigned in the Civil, Penal and Commerce Code. If You incur in any inappropriate use of the content and Industrial Property of this Site, Nenemi shall have the right to require you to (a) stop using the content that Nenemi considers violates your Industrial Property rights. (b) to stop copying totally or partially, reproducing, republishing, uploading, publishing, transmitting, distributing or modifying the use of the content and the Industrial Property Rights of this Site (c) may require you to establish an appropriate use of your Industrial Property rights or (d) may initiate the necessary legal procedures to defend your Industrial Property rights.
COPYRIGHTS ..- You acknowledge in an enunciative but not limitative manner that all texts, paragraphs, statements, specific combination of words, letters or phonetic elements, graphics, button icons, graphic design works, photographs, specific combination of colors and forms, editorial material, printed formats, search formats, digital downloads, compilations of data, source codes, software, computer programs, databases, advertisements, that appear or work on this Site constitute Copyright. they are registered or in the process of being registered and are the exclusive property of Nenemi or of the provider that provides the service, with ownership of economic rights, or on which it has a License of use or respective Authorization and were provided for the use of the Site, Therefore you can not copy, reproduce, republish, upload, publish, transmit, modify or distribute dich or the content of this Site, without prior written authorization from Nenemi, except in the cases (a) in which you download to view and print the material contained in this Site or (b) download or print the material that is sent to your email by Nenemi, in whose situations, you can only use it exclusively for your personal use, including the caption Alianza China SC. “. In view of the foregoing, nothing contained in this Site including the rights protected by the applicable Federal Copyright Law, and by International Laws and Treaties, may be considered by you as a license or right to use any of these Copyright without the prior written consent of Nenemi. And you are prohibited from using them in any application that is not permitted by Nenemi or any other commercial use. You agree not to alter the Nenemi Copyright in any way, nor will the action be allowed in any way that may impair, denigrate or diminish the Nenemi Copyright. You agree not to place all or part of the Nenemi Copyright as advertising on the Internet without the prior written consent of Nenemi. Nenemi reserves the right to monitor the quality of the use of its Copyrights, in addition, will notify you immediately in writing in the event of becoming aware of the existence of any violation of its Copyright. Any inappropriate use of the content and the Rights of Author of this Site is susceptible to violation of the Federal Laws of Author’s Rights, Mexican and Foreign, of International Treaties as well as rights consigned in the Civil, Penal and Commerce Code. If You incur in any inappropriate use of the Content and Copyright of this Site, Nenemi will have the right to require you to stop using the Content and Copyright of the Site, (b) to stop copying totally or partially, reproduce, republish, upload, publish, transmit, distribute or modify the use of the content and the Copyright of this Site (c) may require you to establish an appropriate use of the Copyrights or (d) may initiate the legal procedures necessary to defend your Copyright.
REVISION OF TRANSMISSIONS.- Nenemi may monitor and review any information that is transmitted or received through this site and reserves the right to censor, edit, delete or prohibit the transmission or receipt of any information that Nenemi deems inappropriate. or that violates these terms and conditions. During the time that the monitoring lasts, the information may be examined, recorded or copied and by using this site you will state that you accept such monitoring and review. You further agree that if you make suggestions, submit ideas, comment or ask questions, or place any other information on this site, you guarantee Nenemi, the non-exclusive, royalty-free, perpetual, irrevocable and total sublicense right to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute and display such content in any form, medium or technology. Nenemi is not responsible or liable for any content that is located or presented by You
LIMITATION OF LIABILITY.- NENEMI WILL NOT BE RESPONSIBLE, NOR ASSUMES ANY RESPONSIBILITY FOR ANY DAMAGE OR VIRUSES THAT MAY INFECT YOUR COMPUTER OR ANY OTHER PROPERTY OF YOU DUE TO THE ACCESS, USE OR NAVIGATION THAT YOU MAKE OF THIS SITE, OR FOR THE DOWNLOAD OF ANY MATERIAL, DATA, TEXT, IMAGE, VIDEO OR AUDIO FROM THE SITE. IN NO EVENT WILL NENEMI BE LIABLE FOR ANY INJURY, DAMAGE, DAMAGE, LOSS, CLAIM OR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTAL, NEGLIGENT, OR ILLEGAL DAMAGES RESULTING FROM, (I) ANY USE OF THIS SITE OR THE CONTENT THAT HERE IS, (II) ANY FAILURE OR DELAY (INCLUDING, WITHOUT LIMITATION, THE USE OF, OR THE INABILITY TO USE ANY COMPONENT OF THIS SITE FOR THE RESERVATION OR TICKETING SERVICES), OR (III) THE OPERATION OR PROVIDER’S NON-OPERATION, INCLUDING, BUT NOT LIMITED TO, THE NON-FUNCTIONING RESULT OF THE BANKRUPTCY, REORGANIZATION, BANKRUPTCY, COMMERCIAL COMPETITION, DECLARATION OF INSOLVENCY, DISSOLUTION OR LIQUIDATION, STRIKE, WORK POWERS, SUSPENSION OF ACTIVITIES BY DECISION OF THE WORKERS OF THE PROVIDERS, OR BY ANY OTHER SIMILAR, SINCE YOU UNDERSTAND THAT NENEMI IS ONLY INTERMEDIARY IN THE PROVISION OF THE TOURIST SERVICES OFFERED ON THE SITE AND UNDERSTAND THAT IN MOST CASES YOU CAN NOT CONTROL THE DESTINATION OF THE PAYMENTS THAT YOU HAVE MADE AND EVEN IF YOU WERE ALREADY USED, IF ANY, BY THE PROVIDERS, INCLUDING HOTELS, AIRLINES, LAND TRANSPORTATION COMPANIES, ETC.
RESPONSIBILITY.- You must answer for the damages that you generate to Nenemi, resulting from any misuse or improper use that you may make of the Site, or any fraudulent operation or for purposes contrary to the services provided on the site or those that go against the laws and regulations in force and applicable.
LINKS This Site contains links to other Web sites which are provided solely for your convenience and not as backup to Nenemi and they belong to third party providers or distributors of the contents of such other Web sites. Nenemi will not be responsible for the content of any other website and does not represent or guarantee any other website or the content or material of such sites. If you decide to access other websites, you do so at your own risk.
SITES FACEBOOK, TWITTER, YOU TUBE.- This Site contains links to various social pages, including Facebook pages with username: Nenemi Travel twitter page with username: @ nenemiworld and You Tube with user nenemitravel, accounts managed by Nenemi; You acknowledge that such pages are exclusively for informational use and social dissemination of Nenemi, and Nenemi will not be responsible for, but not limited to, the content, information, third-party publication, comments, photographs, videos, content of hastags, or Any other material beyond the direct management of Nenemi, nor for the material shared on such social sites by You or any third party and outside the management of Nenemi may violate the industrial property rights or copyright. You are responsible for the use that you may give to such sites, and you release Nenemi from any liability for any improper or malicious use you may make of them, or for publications, information, comments, and miscellaneous material that may result offensive, insidious, erroneous, pornographic or that could incite to the violence, rebellion, strike, or any activity not allowed by the law and the good customs.
CLIMATE.- This Site provides you with the information and climate update service, which is published solely and exclusively for informational purposes; You defer to Nenemi and Nenemi will not be responsible for any inconsistency, inaccuracy or information published within your Climate service, Nenemi is not responsible for any change in weather conditions, this being out of the absolute control of Nenemi , therefore you acknowledge and release Nenemi from any responsibility in a limited, non-enunciative manner, on any, claim, refund, complaint, compensation, credit, change, cancellation, inconvenience, inconvenience, accident, injury, illness, physical loss or materials, damages, detriment or affectation in his person or in his patrimony, death and all those derived from the climatic conditions of any of the destinies offered by Nenemi.
TRUE INFORMATION.- You acknowledge and accept your total obligation and responsibility to provide truthful and correct information about the ages, sex, names or surnames of both you and the other users-tourists who accompany you or who commission it to make use of it. Site, as well as the data and complete information for the formation of the itinerary and the reservation of terrestrial and maritime services (hotels, visits, rental cars, restaurants, cruises, etc) freeing Nenemi of any responsibility for itinerary changes generated for poorly provided data, or for any error in the data provided by you for the issuance or purchase of airline tickets such as age, sex, names, surnames, dates, payment methods, routes, airlines, schedules, classes, categories, special conditions, etc., adhering in its case to the cancellation clauses for air, land, sea or cruise services eros expressed in these Terms and Conditions.
RESPECT OF THE REGULATIONS AND CONDITIONS OF THE SERVICES.- You agree to adhere to and respect the regulations and service conditions established by each of the Providers and direct service providers contracted by you through the intermediation of Nenemi, so that Nenemi must inform you of the most important ones, however, the Supplier may inform you of new or additional service conditions over which Nenemi has no responsibility whatsoever and consequently declines any liability that may arise from its non-compliance . Likewise, you must by your own means be provided with the passports or migration documents required by the authorities of the United Mexican States and the countries of destination or transit, such as visas, health permits, vaccines and all those documents required by the Customs, Air, Maritime, Airport, Federal, State, Municipal authorities, etc., that are necessary to carry out your trip, freeing Nenemi on any problem that may arise with said authorities, as well as the loss of plane tickets, Air transportation or hotel nights due to said omissions that in no case may be imputed to Nenemi because it is the sole responsibility of You. In the case of international travel, you agree to arrive at the airports and document at least three times a year in international flights and TWO HOURS OF ANTICIPATION on domestic flights, except for the express written instruction you receive from Nenemi and / or any other instruction to be submitted even earlier by said Authorities.
In case of hotel reservations, you agree to sign the service contract upon arrival at the reserved hotel establishment.
ANTICIPATION OR LIQUIDATION OF THE AMOUNT.- Both parties agree that the payment of advances or settlement of the amount of services subject to these Terms and Conditions by you, as well as the use of coupons, tickets, courtesies, or any other document issued in your favor, implies full acceptance of these Terms and Conditions.
ADDITIONAL AGREEMENTS WITH SUPPLIERS.- Nenemi is relieved from any responsibility derived from additional agreements and outside the intermediation with Nenemi that have been concluded between you and other direct providers of services, such as air and land transport, shipping, cruises , hotels, car leasing, etc.
SERVICES BY OR FOR THIRD PARTIES.- In the event that You hire the services of Nenemi through the Site, on behalf of a different travel agency or of any third party, or you hire them for third parties, you are agree that all of the aforementioned subjects will invariably be subject to these Terms and Conditions. In the event that you hire the services of Nenemi on behalf of a different travel agency, or any third party, acting as intermediaries, Nenemi disclaims any responsibility or problem generated by the breach of the intermediary or travel agency and in the same sense for data poorly provided by the intermediary or travel agency for the reservation of terrestrial, air, maritime, shipping and cruise services, or, for the negligence that this intermediary might incur by omitting information from the user-tourist or about the procedures for contracting, paying and canceling the services that are acquired.
DISCLAIMER OF RESPONSIBILITIES.- Nenemi as an online Travel Agency, provides services as intermediary booking agent between you and the provider or direct suppliers of the tourist services promoted on this site. Nenemi establishes commercial negotiations within its own standards of quality and service, such as, but not limited to: hotel accommodations, ground transportation and other related tourist activities such as tours and excursions, choosing only the most qualified and prestigious providers From the market. However, since the legal nature of Nenemi is solely and exclusively as INTERMEDIARY and not as a direct provider of tourist services, Nenemi does not assume or assume any responsibility generated from any relationship before you and the End Providers of Services and in turn You release Nenemi on any responsibility for any failure or lack of compliance by the Provider or direct Providers of tourism services, including without limitation any failure or compliance by airlines, hotels, hosting providers temporary, shipping companies and all types of vessels, water sports providers, car rental agencies, transportation agencies, tour operators, diving instructors, snorkeling instructors, golf instructors, dolphin swim instructors, fishing instructors, suppliers of adventure sports and extreme sports, water parks, ecological parks, and in general on any failure or lack of compliance by all those tourist services that are provided directly by one or several Suppliers and not directly by Nenemi; However, Nenemi may, at its discretion, provide contact information and / or address of the provider to the effect that you exercise the respective claim or claim that you consider necessary. Nenemi as a Travel Agency and INTERMEDIARY booking agent, does not offer, nor offer any guarantee on the services provided directly by the Suppliers, nor guarantee the financial position of the same or any refund to You caused by any loss experienced as a result. of the financial condition of said Supplier, including without any limitation, the economic insolvency, or Commercial Contest in which said Supplier is declared. In the event that the Supplier fails to comply with any of its services, for which the payment has already been made, the only recourse of the refund shall be processed directly before the Supplier that failed to provide its services, or may request insurance coverage if applicable or before any other third party, unless the previous ruling is directly caused by Nenemi. Nenemi, assumes no liability to You and You releases Nenemi from all responsibility for acts, omissions or any type of complaint or dissatisfaction arising from the services provided by the direct providers of services on the Site advertised, by virtue of which Nenemi has no control or legal relationship over its personnel, equipment, operation, advertising or goods. In those situations in which the Supplier fails to provide its services, you may attempt any recourse permitted by the applicable laws against the Supplier. Nenemi guarantees that it has high standards of service and will take special care in the selection of suppliers to avoid at all times the failure of them.
Likewise, Nenemi will not be responsible and you will release Nenemi from all responsibility regarding:
The veracity of the photographs shown on their Site, since they are only representative and do not guarantee that upon arrival, everything will be exactly the same as it is shown on them and on the Site it describes; since they are provided by the direct suppliers of the service, for which its veracity is the sole and exclusive responsibility of the suppliers and any claim about alleged misleading advertising. You acknowledge that you must do it directly to the suppliers because it is not Nenemi responsible for said images with full knowledge of you from the moment you hire your tourist service.
The category of stars assigned to hotels and services, since they are based on the interpretation of Nenemi and Direct Service Providers and may differ from the categories reported elsewhere;
The descriptions of travel services are updated by Nenemi to your best knowledge, but they do not guarantee that everything will be exactly the same as your arrival;
Any type of failure by you to obtain the required documentation for your trip such as, but not limited to, passports, visas, vaccinations, permits, certificates, etc.
Any type of failure on your part to follow the travel instructions including, but not limited to, airport departure times, hotel check-in and check-out times, coupon redemption policies etc;
Due to lack of financial conditions on the part of the Supplier to provide the service, in the event that the supplier of the final service declares bankruptcy or bankruptcy and / or insolvency in strike, temporary or definitive suspension of activities according to the Mexican legislation or of the countries where the service provider is located and that due to said causes or any other similar one must stop providing the service, you agree that you will have to request the refund of the amount paid directly to the provider, since , the final provider of the service is the one who has the amount paid by you.
Regarding the terms and conditions and / or policies of the direct service providers. Nenemi will not assume any liability and You release Nenemi from all liability, as well as any claim, cost, expense or loss that You may suffer including any personal injury or injury to third parties, accidents or death, personal property damage, loss of fun, anger, disappointment, anguish or frustration, whether mental or physical, provided they are the result of:
- Any failure or lack by the direct Provider when providing the service.
- Any failure or lack by you at the time of enjoying the contracted services.
- Any failure or lack of you to observe or comply with the terms and conditions, policies, instructions, recommendations, security measures, etc. of the final service providers.
- Cases of force majeure or fortuitous events such as: strikes, delays, earthquakes, wars, hurricanes, snowfall, and in general any other legal or natural event that is unpredictable and that is not attributable to Nenemi.
- Acts or omissions of anyone other than Nenemi
- Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather, or any other cause beyond the direct control of Nenemi
- Badly understood by you regarding the terms and conditions in which the service will be provided, since you understand that the only ones that will govern are those present and not any other that you believe to have received orally or by telephone by any person, that those who will rule will always be those you received in writing and these will be valid at the time of making your reservation.
- At the insistence of you to make any type of trip, tourist activity, take a tour, excursion, take any type of air, land, sea and any type of transportation, under precarious health conditions or that are not optimal for the development of such activities, as well as the development by you of any type of extreme sports or activities that may involve any danger and that were carried out under your full knowledge, or when you suffer from some type of illness, medical condition, disability, some type of allergy, find under medical medication or prescription, indications of rest and / or all those medical conditions that at your own risk were omitted and that could result in a deterioration of your health at the moment of performing said activities under cause, under such circumstances always will be considered to have been made at your own risk, releasing you to Nenemi regarding any complaint, claim, complaint, disagreement, reward, compensation, compensation, claim for direct, indirect, punitive, courtesy, etc., damages arising from any incident caused during the development of any service or activity and any future event derived from the initial incident. any of these causes.
- Any other event that is not under the direct control of Nenemi. Any claim or written notice against Nenemi must be received no later than fourteen (14) days after the return of your trip; Nenemi reserves the right to refuse or carry out a commercial operation with a User-Tourist at any time; Nenemi reserves the right to cancel or change travel services at our discretion, but will try to replace them with comparable services; You will be responsible for verifying that the final Provider has special services such as access, amenities and services for people with different abilities, physical or otherwise, which is suggested to you prior to making your reservation. You will be responsible for reading and abiding by the terms and conditions and / or policies of the final service providers.
The total refund will not be appropriate in situations in which the trip has to be canceled, interrupted and / or postponed by Nenemi for reasons beyond its control (causes of force majeure, such as, but not limited to, weather, hurricane, earthquakes, acts of terrorism, strikes, bankruptcy or bankruptcy proceedings, suspension of activities, etc.) and in which Nenemi’s contractual obligations with its suppliers do not allow it to obtain reimbursement of the amount paid or to be paid to the Provider on behalf of the client. In any case, at the discretion of Nenemi, 10% of the total amount paid for the reservation may be retained as administrative expense. Despite the close communication established by Nenemi with the Suppliers advertised here, there is a possibility that the validity of some prices may have expired or come from information erroneously or inaccurately provided by said Suppliers with which our database is fed. Notwithstanding this, Nenemi takes the precaution of verifying the rates that apply with each reservation. In case the correct price is less than the quoted amount, Nenemi will apply the lower amount. In case the correct price is higher than the quoted amount, your assigned Travel Advisor will contact you in due course, informing you of the correct amount or registering the cancellation of the reservation at your request for not agreeing with the increase in price, expressly disclaiming Nenemi and its Suppliers any liability or compensation payment for inconvenience caused by such cancellation. In the event that the contracted services can not be partially or totally provided by the Supplier, Nenemi will only be able to, on certain occasions, manage on your behalf the reimbursement of the amount that is applicable, with Nenemi being relieved of any responsibility or commitment in the cases in which the refund for the total or remaining amount is not reimbursed by the Supplier.
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In cases that due to any error or manipulation by you of the Nenemi system, an amount that is illogically less than the commercial value of the service offered is obtained, unless it is expressly offered as an extraordinary offer or as a promotion due to being a frequent customer, Nenemi may notify the client-tourist the true and real price before the service, so that the client decides if he wants to keep his reservation and if not, he accepts that the amounts he has paid are reimbursed in the Same payment method you have made, without responsibility for Nenemi.
TERMINATION.- Nenemi may terminate these Terms and Conditions and / or any of its services at any time without the need to notify or notify such termination, for any reason or reason, including for any inappropriate use of this site or its non-compliance with these Terms and Conditions. However, such termination will not affect any right or obligation contracted by Nenemi before you once a reservation is confirmed.
ASSIGNMENT.- You may not assign, subcontract, or delegate your rights, obligations or duties hereunder contracted.
DIVISIBILITY.- These Terms and Conditions will continue to be divisible. In the event that any term or Condition is considered prohibited or unenforceable, such provision will nevertheless be mandatory and such determination will not affect the validity and enforceability of any other remaining provision.
TITLES.- The titles used in the Terms and Conditions are only used for their convenience and will not limit or otherwise affect the content of the Terms and Conditions set forth herein.
TOTAL AGREEMENT.- These Terms and Conditions, which are included herein, or to which reference is made, constitute the total and complete agreement between the parties in relation to the object herein established, and supersede any previous agreement or contract made between the parties. (whether oral or written) that is related to the same object, and will not be amended or modified except in writing or making such amendments or modifications available on this site.
APPLICABLE LEGISLATION.- These Terms and Conditions shall be governed by the laws of the state of Nuevo Leon. You declare that you know the scope of this Contract, whose Terms and Conditions are the faithful expression of your will and submit to the case of non-compliance or interpretation to the competence of the Federal Consumer Procurator, in the administrative way, as a conciliatory instance, to resolve the differences that may arise and if they persist You agree to submit to the jurisdiction of the Laws and Courts of Monterrey, Nuevo Leon, Mexico, under your exclusive jurisdiction, in turn waiving any other jurisdiction that by reason of their present or future addresses or by the location of their assets or by their nationality could correspond. To the extent permitted by the law of application, no complaint, claim or cause of action that is related to your access or use of this Site must be submitted after the expiration of one (1) year following the date on which such complaint , claim or action has been filed or the purchase has been completed.