FAQ

FAQ's

Different activities have different confirmation times which are indicated in the activity details. Most activities are either instantly confirmed or confirmed within 24 hours.

nememi displays activity prices in a number of currencies including USD, HKD, SGD, TWD, EUR, GBP and more which you can change using the currency drop down menu. However, we currently only accept transactions in USD, HKD, RMB. Any other display currencies you select will be charged in USD. nenemi does not charge any service fees or additional fees. If for some reason you see any extra fees - please check with your credit card issuer.

First choose your preferred currency from the drop down menu on the website or within your settings on the app. Check the cost of your preferred currency by selecting the package and date, then adjusting the units to reveal the final amount payable. Kindly note that due to currency fluctuation, the cost of the same activity may change from time to time. Nenemi does not charge any handling fee in addition to the amount stated on our platform, foreign transaction fees may be levied by your card's issuing bank if you pay in a non-local currency. Please check with your bank if you have any queries prior to making a purchase.

Booking Process

For most tours, activities, transport and WiFi, your voucher is only valid on the date you selected when booking. For most attraction tickets, you will be able to visit the attraction on any date within a select period. Please check the 'How To Use' section on the activity page or your voucher details to check your voucher's validity.

Find your preferred activity or tour, select the relevant package, date and quantity, click 'Book' and continue to the payment page. Let the adventures begin!

When you see 'Instant' on an activity, it means that when you complete the payment, you will receive your booking voucher within 5 minutes. If you do not receive a voucher please first check your Spam folder before contacting us.
In a rare case that you haven't received the e-voucher immediately after you book an 'instant' activity, our nenemi Support staff will generally be in touch within 24 hours to assist you. For any urgent matters, do reach out to us at support@nenemi.com or call our hotline.

Different activities have different confirmation times which are indicated in the activity details. Most activities are either instantly confirmed or confirmed within 24 hours.

Log into our website www.nenemi.com, access your profile by clicking on the top right-hand corner, then select 'Bookings' to view the confirmation status of your bookings.

You will receive an Order Summary email, listing the activities you booked, as well as a separate email with your e-voucher attached. It will also be accessible within your account on the website and within your app account.

Please first check your Spam folder then email support@nenemi.com or call our hotline.

Check the 'How to Use' section in the activity details and on your voucher for more information on the activity location and tips on how to get there.

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